- 1
First call and information
When you call, we ask where the death occurred, the nationality of the deceased and where the deceased is to be taken. In the same call we explain the process and the estimated time.
- What you provide
- Place of death, the deceased's ID or passport details, phone number of the relative we should contact
- Estimated time
- Same day
- 2
Death certificate and official procedures
The death certificate is obtained from the hospital or the municipal physician. If the case is judicial, the prosecutor's procedure and, where required, the autopsy are followed up.
- What you provide
- The deceased's ID card or passport
- Estimated time
- Usually 1 day; longer if there is a judicial procedure
- 3
Collection of the deceased and cold chain
The deceased is collected from the place of death in our refrigerated vehicle and taken to the mortuary to be prepared for transfer.
- What you provide
- Proof of kinship or a power of attorney authorising release
- Estimated time
- Same day, once the certificate is ready
- 4
Preparation: washing, embalming, coffin
Washing and shrouding are carried out according to the deceased's faith and denomination. Embalming is performed for international transfer and a sealed coffin suitable for air transport is prepared.
- What you provide
- Brief information on the family's religious preferences
- Estimated time
- Usually 1 day
- 5
Consular and transfer documents
The multilingual death certificate extract (Formule C), burial transit permit, embalming certificate and the consular approval of the destination country are obtained.
- What you provide
- Power of attorney if required; details of the person receiving the deceased in the destination country
- Estimated time
- Usually 1-3 working days; depends on the consulate
- 6
Airline booking and customs
The cargo booking is made through an IATA-accredited agent, the air waybill is issued and customs clearance is completed. If an accompanying relative needs a ticket, we can help.
- What you provide
- Destination airport and details of the receiving funeral director or person
- Estimated time
- 1-2 days, depending on flight availability
- 7
Handover and burial coordination
At the destination airport the deceased is handed over to the person or funeral director appointed by the family. For arrivals in Turkey, we coordinate the burial place and the municipal procedures.
- What you provide
- Preferred burial place
- Estimated time
- Day of arrival
The times given are typical ranges; they can change depending on how quickly the authorities, the airline and the consulate process each step. An autopsy, a judicial procedure or a public holiday will extend them.
Contact us
Our phone and WhatsApp line is open day and night. If you fill in the form, we will call you back as soon as possible.